Apple Magic Mouse Troubleshooting Guide for Mac & PC (8 Issues)

I have to admit it: I rely heavily on a mouse when I'm working on my computer.

Even now, when I write this article, the only tool I use is the Mac keyboard — but I'm still used to moving my finger to touch the magic mouse now and then. It may be a bad habit; I just find it hard to change. I've tried, but I've always ended up feeling like something was missing 🙂

I use an Apple Magic Mouse 2, and never have a problem with it. But that was not the case when I first received it over a year ago. I opened it excitedly, turned it on and paired it to my Mac, only to find that it wouldn't scroll up and down!

The reason? Long story short: the device wasn't compatible with Yosemite, under which my MacBook Pro was running. The issue was resolved after I spent a few hours updating the Mac system to El Capitan.

This is just one of the problems I encountered with my magic mouse 2. I've faced quite a few other issues, especially when I used it on my Windows 10 based HP Pavilion laptop.

In this guide, I share those issues and solutions with Magic Mouse. I hope you find them helpful.

Magic Mouse Issues on MacOS

Issue 1: How to Connect Magic Mouse to Mac for the Very First Time

Watch this 1-minute youtube video made by Dan.

Issue 2: Magic Mouse Won't Connect or Pair

First of all, make sure your wireless mouse is switched. Also, make sure your Mac bluetooth has been turned on. Then move your mouse or tap to click it. This often wakes up the device. If that doesn't work, restart your Mac. If that still doesn't help, your mouse battery could be low. Charge it for several minutes (or replace the AA batteries with new ones if you are using a traditional Magic Mouse) and retry.

Note: If you are like me, and tend to slide the mouse switch to "off" after shutting down my Mac for the sake of saving battery, be sure to slide the switch to "on" first before you start your Mac machine. Quite a few times, when I turned on the switch at an inappropriate time, I couldn't locate or use the mouse at all, and had to restart my Mac.

Issue 3: Magic Mouse One Finger Scroll Doesn't Work

This issue annoyed me for a while. My Magic Mouse 2 was successfully connected to my Mac, and I could move the mouse cursor with no problem, but the scrolling function didn't work at all. I couldn't scroll up, down, left or right with one finger.

Well, the culprit turned out to be OS X Yosemite, which contains the worst bugs related to Wi-Fi, Bluetooth, and Apple Mail. To check what OS X version your Mac is under, click the Apple logo on the top left corner and click on About This Mac.

The solution? Upgrade to a newer macOS version. I tried and it resolved the issue perfectly.

Issue 4: Magic Mouse Keeps Disconnecting or Freezing on Mac

This happened to me as well, and it turned out to be that my mouse battery was low. After recharging, the issue never occurred again. However, after viewing this Apple discussion, some fellow Apple users also contributed other fixes. I've summarized them here, the order is based on ease of implementation:

• Charge your mouse battery.
• Disconnect other peripherals, then move your mouse closer to your Mac for a stronger signal.
• Disconnect your mouse and repair it. If possible, rename the device.
• Reset NVRAM. See this Apple support post for how.

Issue 5: How to Set Up Mouse Preferences

If you want to adjust the mouse's tracking speed, enable right-click, add more gestures, etc, Mouse Preferences is the place to go. Here, you can customize your preferences with Apple's intuitive demos shown on the right.

Click on the bluetooth icon on the top menu bar, move to your mouse name, and click "Open Mouse Preferences."

A new window like this will pop up. Now select whatever you want to change and it will take effect immediately.

Magic Mouse Issues on Windows

Disclaimer: The following issues are purely based on my observation and experience using Magic Mouse on my HP Pavilion laptop (Windows 10). I am yet to test it with Windows 7 or 8.1, or while using Windows on a Mac via BootCamp or virtual machine software such as Parallels Desktop, VMware Fusion. As such, some of the solutions may not necessarily work with your PC.

Issue 1: How to Pair Magic Mouse to Windows for the First Time

Step 1: Locate the Bluetooth icon on the Taskbar on the bottom right corner. If it does not show up there, see this discussion to learn how to enable it. Right-click on it and select "Add a Bluetooth Device".

Step 2: Search for your Magic Mouse and click to pair it. Make sure you've turned on Bluetooth, and slide your mouse switch to "on." Since I've already paired the mouse, it now shows "Remove device".

Step 3: Follow the rest of the instructions your PC walks you through, then wait for a few seconds. Your should be able to use your mouse now.

Issue 2: Magic Mouse Scrolling Feature Not Working on Windows

You'll need to install some drivers to make it work.

If you installed Windows via BootCamp on your Mac, Apple offers Boot Camp Support Software (Windows drivers) available here. Click the blue button to download the drivers (882 MB in size). Then follow the instructions in this video to install them properly:

If you are like me and using Windows 10 on a PC, you can download these two drivers (AppleBluetoothInstaller64 & AppleWirelessMouse64) from this forum (note: the language is Chinese). After installing them on my Windows 10 based HP, the Magic Mouse scrolling feature works amazingly well. Plus, they are free. Shout out to my Chinese geek mate for developing them.

I also tried another tool called Magic Mouse Utilities. It worked nicely as well, but it's a commercial program that offers a 28-day free trial. After the trial is over, you'll have to pay $9.4 to purchase it. So, in case the free drivers above don't work, Magic Mouse Utilities is a good option.

Issue 3: How to Set Up Magic Mouse on Windows and Make It Work

If you feel the scrolling is not smooth, right-click does not work, the pointer speed is too fast or slow, or want to switch right-handed to left-handed or vice versa, etc., you can change those in Mouse Properties.

In the same Device Settings windows (see Issue 1), under Related settings, click "Additional mouse options". A new window will pop up. Now navigate to the different tabs (Buttons, Pointers, Wheel, etc.) to make the changes you want. Don't forget to click "OK" to save the settings.

Final Words

These are all the issues and solutions I wanted to share with you regarding using Apple Magic Mouse 2 on a Mac or PC. If you find this guide useful, please kindly share it out. If you are experiencing another issue that I haven't covered here, please let me know by leaving a comment below.

P.S. there are a lot of rumors out there about Magic Mouse 3, see here, here and here. Hopefully version 3 will address some or all the problems that version 2 has.